SHIPPING & REFUND POLICY

Unsatisfied with your matcha purchase? Returns are accepted within 14 days, provided the product is unopened.

Your satisfaction is our highest priority. While we strive to meet your expectations through our products and guarantees, we understand that there may be instances where a return is necessary. Therefore, we offer the option to return your matcha purchase within 14 days of receipt, as long as the product remains unopened.

Return Process: If you are not fully satisfied, you may return the product in its original, unopened packaging.

Refund: Upon receipt of the unopened product, we will process a full refund using the payment method initially provided for the purchase.

No Additional Fees: The return process is entirely free of charge, with no hidden costs involved.

Prompt Processing: Refunds will be credited within 14 days of receiving your returned item.

We take customer satisfaction seriously. Enjoy your matcha with confidence, knowing that we are committed to your complete satisfaction.

Return address: Valeriusstraat 177-2 - 1075 EW, Amsterdam

In case of any questions please reach out to: yumi.matcha1@gmail.com